Privacy Policy

Last updated: 10/07/25

At Alchemist.ooo, your privacy matters deeply. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or purchase from our store. We believe in transparency, consent, and care in all things — including how we handle your data.

1. Who We Are

Alchemist.ooo is an online store offering supplements and lifestyle goods to support wellbeing. This website is owned and operated by Alchemist, based in London UK.

2. What Personal Data We Collect

We may collect the following types of personal data when you interact with us:

• Contact Information: Name, email, shipping address
• Order & Payment Info: Billing address, order history
• Account Details: If you create an account
• Communication Records: Messages or inquiries
• Marketing Preferences
• Technical Data: IP address, browser type, cookies (see our Cookies Policy)

3. How We Use Your Information

We use your data to:

• Process and deliver your orders
• Provide customer support
• Send order updates and receipts
• Improve your website experience
• Send marketing emails (only with your consent)
• Comply with legal obligations

We never sell or rent your personal information to third parties.

4. Sharing Your Information

We may share your information with trusted third parties who help us operate our store:

• Payment processors (e.g. Stripe, PayPal)
• Delivery and logistics services
• Email or support platforms
• Analytics providers (e.g. Google Analytics)

All third parties are required to treat your data in accordance with applicable privacy laws.

5. Your Rights

You have the right to:

• Access or request a copy of your personal data
• Correct or delete inaccurate or outdated data
• Withdraw consent or restrict processing
• Unsubscribe from marketing at any time

To exercise your rights, email us at hello@alchemist.ooo.

6. Data Retention

We retain your information only as long as necessary to fulfill the purposes described here, or to comply with legal requirements.

7. Data Security

We use secure practices to protect your data, including encryption and access controls. However, no system is 100% secure, and we cannot guarantee absolute protection.

8. Cookies

We use cookies to support site performance, understand traffic, and personalise marketing. For full details, please see our Cookies Policy.

9. External Links

Our website may contain links to external websites. Once you leave our site, we are not responsible for their privacy practices or content.

10. Policy Updates

We may update this Privacy Policy from time to time. Any significant changes will be posted here and, where appropriate, notified to you via email.

11. Contact Us

If you have questions or concerns about your privacy, please contact us at:

Email: hello@alchemist.ooo
Website: https://alchemist.ooo