Terms & Conditions

Last updated: 27 August 2026

By using or placing an order on alchemist.ooo, you’re agreeing to our Terms & Conditions and our Privacy Policy. Please read them carefully before continuing. If you have any questions, feel free to contact us.

1. The Basics

This website is operated by Pierre Vella, trading as Alchemist. Alchemist is an independent London-based online retailer specialising in skincare, beauty, wellness and nutritional supplements. When we say “we”, “us” or “our”, we mean Alchemist. These terms apply to every order placed via alchemist.ooo. We may update these terms from time to time, so please check before each order. You must be 18 or older to order.

2. Placing an Order

We’ll confirm your order either on the screen, via email, or both. Once confirmed, that’s your official purchase contract and we’ll get your order ready for dispatch.

3. Pricing & Delivery

  • Prices at checkout are accurate at the time of order.
  • Amending your order may affect promotional pricing.
  • Delivery charges are calculated at checkout and vary by location, size, and value.

4. Payment

We accept debit/credit cards and PayPal. Payment is taken when you place your order. Failed payments may result in cancellation or administrative fees.

5. Delivery Info

We deliver to the address provided at checkout. Incomplete or incorrect orders? Let us know. Missed deliveries may be left in a safe place or returned. Severe weather or other disruptions may cause delays – we’ll contact you if that happens.

6. If Something’s Wrong

Not happy with your order? Let us know within 30 days. We’ll offer a refund or replacement and advise how to return the item.

7. Cancelling an Order

You may cancel non-perishable orders within 3 working days of delivery. Perishable items may not be cancellable once shipped. Refunds will be processed within a reasonable time.

8. Your Privacy

Your data is safe with us. Read our full Privacy Policy for details. Keep your password secure – you’re responsible for activity on your account.

9. Offers & Promotions

Special offers may come and go. Terms will apply and can change at any time.

10. Intellectual Property

All content on this site belongs to us or our licensors. You may browse and shop, but don’t copy or use our material without permission.

11. Other Legal Stuff

  • If a term is invalid, the rest still apply.
  • Images and descriptions are for reference. Products may differ slightly.
  • We aim for accuracy, but mistakes can happen. Let us know if you spot one.

Need help? Contact us at [email protected].